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Oferta de empleo | Home Services Project Manager

$9.00 per Hour

Hace 2 meses

3283 0163
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Información sobre trabajo ID.: 22622390
  • Categoría del empleo Administración / Secretariado
  • Puesto Home Services Project Manager
  • Lugar de trabajo Remote
  • Salario estimado $9.00 per Hour
  • Tipo de duración Tiempo completo
  • Experiencia mínima 1 Año de Experiencia, 2-3 Años de Experiencia, 4-5 Años de Experiencia, 5-10 Años de Experiencia
  • Preparación

    Must have

    Prior knowledge or experience in home services, construction or home improvement
    Prior experience in project management
    Prior experience working directly with contractors
    Excellent written and communication skills
    Must be fluent in both English and Spanish, ideally native in one of the two
    Able to multi-task in a fast paced environment and keep many moving pieces in order in your region
    Tech savvy and quick to interface with multiple programs/websites/spreadsheets at once
    Must be available for 40hr+ a week and able to work in PST time zone, including able to handle any urgent issues during weekends.
    Nice to have

    Customer success experience
    Prefer applicants living in South and Central America

  • Habilidades y Funciones

    Fully manage your regions day to day operations, including: monitoring/optimizing daily schedule, verifying project profitability, proactively prevent bottlenecks and escalations, etc.
    Responsible for upsell of new products to same customers, tracking referrals etc.
    Respond to customers and installers in a timely manner and document all communication in Front and/or our native apps
    Communicate as a responsive and friendly team player between many teams and departments of the organization
    Work with your Regional Manager to hire new crews based on customer demand

  • Breve descripción del trabajo

    Work with a Regional Manager (in field) to manage all customer projects within your region. As the main point of contact you are the primary person responsible to keep our customers and contractors happy. Examples of daily communications may involve: speaking with a customer and arranging a return visit to address a complaint, explaining payments to a contractor, arranging a Regional Manager to onboard a new contractor etc.
    Expected to manage around 40-60 active projects with 2-3 contractors who may have 1-2 crews each

Requerimientos
  • Preparación

    Must have

    Prior knowledge or experience in home services, construction or home improvement
    Prior experience in project management
    Prior experience working directly with contractors
    Excellent written and communication skills
    Must be fluent in both English and Spanish, ideally native in one of the two
    Able to multi-task in a fast paced environment and keep many moving pieces in order in your region
    Tech savvy and quick to interface with multiple programs/websites/spreadsheets at once
    Must be available for 40hr+ a week and able to work in PST time zone, including able to handle any urgent issues during weekends.
    Nice to have

    Customer success experience
    Prefer applicants living in South and Central America

Descripción del empleo
  • Habilidades y Funciones

    Fully manage your regions day to day operations, including: monitoring/optimizing daily schedule, verifying project profitability, proactively prevent bottlenecks and escalations, etc.
    Responsible for upsell of new products to same customers, tracking referrals etc.
    Respond to customers and installers in a timely manner and document all communication in Front and/or our native apps
    Communicate as a responsive and friendly team player between many teams and departments of the organization
    Work with your Regional Manager to hire new crews based on customer demand

Responsabilidades
  • Breve descripción del trabajo

    Work with a Regional Manager (in field) to manage all customer projects within your region. As the main point of contact you are the primary person responsible to keep our customers and contractors happy. Examples of daily communications may involve: speaking with a customer and arranging a return visit to address a complaint, explaining payments to a contractor, arranging a Regional Manager to onboard a new contractor etc.
    Expected to manage around 40-60 active projects with 2-3 contractors who may have 1-2 crews each

Beneficios
  • Beneficios

    12 days annual PTO after working 6 months full time* for Ergeon
    Stock options after working 6 months full time* for Ergeon
    Co-Working Fund
    Language Classes
    and more!

Contactar anunciante
3283 0163
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