We are a company specializing in custom motorized shades and smart window treatments for the U.S. market. We are looking for one experienced Customer Service Representative based in Nicaragua to join our team.

This role combines customer service, sales support, and basic technical troubleshooting through phone calls, email, and live chat. Customer communication is conducted in English.

RESPONSIBILITIES
- Answer customer inquiries in clear, professional English by phone, email, and live chat.
- Help customers choose suitable products, understand measuring and installation guidance, and place orders.
- Follow up on orders, shipping questions, and after-sales requests.
- Guide customers through basic troubleshooting using our training materials and procedures.
- Collect relevant information, document cases accurately, and escalate issues when needed.
- Work with our team to follow up on open cases and provide accurate, consistent support.

REQUIREMENTS
- At least 2 years of relevant customer service or call center experience.
- Strong spoken and written English, with the ability to handle customer calls and write professional emails independently.
- Good listening skills, patience, attention to detail, and practical problem-solving ability.
- Confidence using computers, online systems, and customer support tools.
- Willingness to learn about motorized shades, product setup, and smart home features.
- Your own computer, a suitable headset, stable internet, and a quiet workspace.
- Residence in Nicaragua and availability for the schedule below.

Experience supporting U.S. customers or working in e-commerce, technical support, Shopify, or Zendesk is a plus.

WORK ARRANGEMENT
- Full-time, work from home.
- One opening.
- Monday to Saturday, 9:00 a.m.–6:00 p.m., Nicaragua local time.
- 8 working hours per day within this schedule; Sunday off.
- Initial training and assessment, followed by continued product and customer service training.
- Salary is negotiable and will be discussed during the interview.

HOW TO APPLY
Please submit your CV in English through Encuentra24 or email with the subject "English Customer Service – Nicaragua".

Include your city of residence, relevant experience, salary expectations, earliest available start date, and confirmation that you can work the stated schedule.

The selection process will include an English interview and a short customer service assessment.